Terms and Conditions
Access to the www.primusblue.com website or any page of the same (“the Website”) is granted by Primus Luxury Holdings™ (hereinafter known as "PRIMUS LUXURY") and its subsidiaries (including Primus Blue and Primus Luxury (hereinafter collectively & Individually also known as “PRIMUS LUXURY”) subject to the following Conditions including those listed on primusblue.com and elsewhere.
By accessing the Website and continuing to do the same, you agree to be unconditionally bound by these conditions of access (“Conditions”) which may be updated by us in our sole discretion from time to time without prior notice to you. If you do not agree to any or any portions of the Conditions please immediately discontinue your access to the PRIMUS LUXURY Website. You agree that your continued access of the Website will constitute your acceptance of and agreement to be bound by the Conditions.
Use of the products or services described inthe Website or the distribution of the Website's materials may be restricted or prohibited by law in certain jurisdictions. It is your sole responsibility to know and be aware of what those restrictions or prohibitions are and observe them. If in doubt, it is also your sole responsibility to check with your local regulator or authority before requesting further information from the Website. The Website does not constitute an offer on our part to provide products or services described therein to persons or entities resident in countries/locations where local law or regulation does not permit their use.
- DEFINITIONS: “we”, “us”, “our” and “ours” means PRIMUS LUXURY, and “you” means the user/s of the Website.
- LICENSE AND SITE ACCESS
PRIMUS LUXURY grants you a limited license to access and make personal use of the Website and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of PRIMUS LUXURY. This license does not include any resale or commercial use of the Website or its contents; You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information for any personal or commercial use without PRIMUS LUXURY's express written consent.
PRIMUS LUXURY highly regards your Privacy and the Privacy of any information you chose to share with us. Please, review our Privacy Statement listed separately to understand our Privacy practices and procedures.
- ELECTRONIC COMMUNICATIONS
When you visit primusblue.com or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically in return. We will communicate with you by e-mail. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
- COPYRIGHTS AND TRADEMARKS
PRIMUS LUXURY HOLDINGS™, PRIMUS LUXURY, PRIMUS BLUE, and other PRIMUS LUXURY graphics, logos, page headers, button icons, scripts, and service names are trademarks, registered trademarks or trade dress of PRIMUS LUXURY in Singapore and/or other countries. PRIMUS LUXURY's trademarks and trade dress may not be used in connection with any product or service that is not PRIMUS LUXURY's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits PRIMUS LUXURY. All other trademarks not owned by PRIMUS LUXURY that appear on the Website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by PRIMUS LUXURY.
Further, all content included on the Website, such as text, graphics, logos, button icons, images, audio clips, video, and software, is the property of Primus Luxury Holdings™ “PRIMUS LUXURY” or its content suppliers and protected by Singapore and international copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all content on the Website is the exclusive property of Primus Luxury Holdings™ and protected by Singapore and international copyright laws. All software used on the Website is the property of Primus Luxury Holdings™ or its software suppliers and is protected by Singapore and international copyright laws. The content and software on the Website may be used as a shopping and selling resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance of the content on the Website is strictly prohibited. All Rights Reserved by Primus Luxury Holdings™ “PRIMUS LUXURY”
One or more patent pendings by PRIMUS LUXURY apply to PRIMUS LUXURY's Products and to the features and services accessible via the Website.
- USAGE REGULATIONS
Neither the Website nor any portion of it may be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any commercial purpose that is not expressly permitted by Primus Luxury Holdings™. We, and our affiliates, reserve the right to refuse service, terminate accounts, and/or cancel orders at our discretion, without limitation, if we believe that customer conduct violates applicable law or is harmful to the interests of Primus Luxury Holdings™ and its affiliates.
- MUSIC, SOUND AND VIDEO
The music, sound and video on the Website, as applicable, are here for the personal enjoyment of our visitors and are provided through the courtesy of the Copyright owners. Please know that any duplication, adaptation and/or transmission of this copyrighted musical content requires the prior written consent of the Copyright owners. Unauthorized uses are an infringement of the Copyright Laws of Singapore and other countries and are punishable thereunder.
- YOUR ACCOUNT
If you use the Website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer of choice used by you to access the Website, and you agree to accept responsibility for all activities that occur under your account or password. PRIMUS LUXURY does NOT sell products for children, but it sells them to adults, who can purchase with a credit card or other permitted payment method. If you are under 18, you may NOT personally use primusblue.com, and only your parent or guardian is allowed to have access to the Website under the Conditions stated herein. PRIMUS LUXURY reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their absolute and sole discretion.
- USER REVIEWS, COMMENTS, AND OTHER COMMUNICATIONS
Visitors may post reviews or comments, and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam". You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. PRIMUS LUXURY reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content. If you do post content or submit material, and unless we indicate otherwise, you grant PRIMUS LUXURY a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant PRIMUS LUXURY and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify PRIMUS LUXURY for all claims resulting from content you supply. PRIMUS LUXURY has the right but not the obligation to monitor and edit or remove any activity or content. PRIMUS LUXURY takes no responsibility and assumes no liability for any content posted by you or any third party.
- PRODUCT DESCRIPTIONS AND WEBSITE CONTENT
PRIMUS LUXURY attempts to be as accurate as possible. However, PRIMUS LUXURY does not warrant that product descriptions or other Website content is interpreted by different persons in the exact same way. Each person shall use his or her own personal judgment, and/or experience to interpret the content.
PRIMUS LUXURY will not be liable for any damages of any kind arising from the use of the Website, including, but not limited to direct, indirect, incidental, punitive, and consequential damages. The Website may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on the Website may be changed or updated without notice. PRIMUS LUXURY may also make improvements and/or changes in the products and/or programs described in this information at any time without notice. PRIMUS LUXURY makes no representations whatsoever about any other website which you may access through this one. When you access another website through links on the PRIMUS LUXURY Website, please be aware that these are independent from the PRIMUS LUXURY Website; PRIMUS LUXURY has no control over the content on other websites. In no event will PRIMUS LUXURY be liable to any party for any direct, indirect, special or other consequential damages for any use of the Website, or on any other hyper linked website, including, without limitation, any lost profits, business interruption, loss of programs, or other data on your information handling system or otherwise, even if we are expressly advised of the possibility of such damages. We at PRIMUS LUXURY follow highest industry standards to ensure data and website integrity.
CERTAIN STATE/COUNTRY LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS
We have ensured that our products are delivered to you at utmost quality. Your Satisfaction is our goal. Certain products, as individually stated in Product description on the Website, are offered with a limited warranty from the date of purchase ("Warranty Period") by original purchaser, covering verifiable defects due to workmanship only. Any returned items will be inspected and a determination will be made in-house by our experienced expert team, if the defect is due to workmanship defaults. PRIMUS LUXURY reserves the absolute right to make a final decision. Proof of purchase is required and must be sent along with any VALID claims.
If a defect arises and a valid claim is received within the Warranty Period, at its option, PRIMUS LUXURY will either 1) repair the defect at no charge, or 2) replace the product with a new product that is at least functionally equivalent to the original product, or 3) provide an online store credit in the amount of the purchase price of the original product. When a product is exchanged, any replacement item becomes your property and the replaced item becomes PRIMUS LUXURY’s property. When a store credit is given, the original product must be returned to PRIMUS LUXURY and becomes PRIMUS LUXURY’s property.
This warranty does not apply to: i) damage caused by failure to follow instructions relating to product's use, ii) damage caused by accidental, abuse, misuse, fire, floods, earthquakes, or other external causes, iii) damage caused by service provided by anyone who is not a representative of PRIMUS LUXURY., iv) any sharp objects used on or in conjunction with the use of our PRIMUS LUXURY product, v) willfully or accidentally caused damage by the user.
PRIMUS LUXURY, INC SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PROPERTY, OR ARISING OUT OF ANY BREACH OF THIS WARRANTY, TO THE EXTENT PERMITTED BY APPLICABLE LAW, PRIMUS LUXURY DISCLAIMS ANY AND ALL STATUTORY OR IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITIES, FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS. IF PRIMUS LUXURY CANNOT LAWFULLY DISCLAIM STATUTORY OR IMPLIED WARRANTIES, THEN TO THE EXTENT PERMITTED BY LAW, ALL SUCH WARRANTIES SHALL BE LIMITED IN DURATION TO THE DURATION OF THIS EXPRESS WARRANTY.
For any warranty returns please contact Customer Service by using the following contact us link(insert Contact us Link)with your complete contact information, including: First and Last name of purchaser, Billing and Shipping address which you provided when you made the original purchase, date of purchase, and your day time and evening contact telephone numbers, along with a brief description of the defect and when and how it was noticed. Customer service will contact you promptly to discuss a possible return under our warranty policy.
You may contact Customer Service via the contact us link provided on the Website. Please input "Warranty Claim" in the subject line.
Any warranty returns without following the steps as outlined above may void your right to return the item, and your right for a refund under this policy.
We have ensured that all items arrive to you under highest quality standards, as we pride ourselves with the goal to ensure your satisfaction, and we hope that you will enjoy your PRIMUS LUXURY Purchases always.
- SATISFACTION GUARANTEE
We, at PRIMUS LUXURY, want to make sure that you are 100% Satisfied. Should you not be 100% Satisfied, please contact us to resolve the issue.
You shall indemnify and hold harmless and keep us indemnified in full against all and any claims, actions, proceedings, loss, damage, costs (including legal costs on a full indemnity basis), expenses and liabilities of whatsoever nature and howsoever arising which may be brought against or suffered or incurred by us arising from or which is directly or indirectly related to:-
(a) your access to and/or use of the Website and/or any other person or entity's use of the Website where such person or entity was able to access and/or use the Website by using your user id and password (where applicable); or
(b) any breach or non-observance of any of these Conditions by you or by any other person or entity where such person or entity was able to access and/or use the Website by using your user id and password (where applicable).
- RIGHTS of THIRD PARTIES
A person who is not a party to any agreement governed by these Conditions has no right under the Contracts (Rights of Third Parties) Act (53B) to enforce any terms herein.
- APPLICABLE LAW
We make no representation that the products, services, materials and information contained herein are appropriate or available for use in other locations/jurisdictions other than Singapore. Unless specified otherwise, any such products, services, materials and information are strictly for our customers' access and/or use in Singapore and shall not be construed as the provision of services and facilities outside of Singapore. In the event that the laws of the jurisdiction you are in do not permit or impose restrictions on the access to the contents of the Website, you shall forthwith discontinue access or comply with such restrictions (as the case may be).
The Conditions stated herein shall be governed and construed in all respects in accordance with the laws of Singapore but in enforcing these Conditions we are at liberty to initiate and take actions or proceedings or otherwise against you in Singapore or elsewhere as we may deem fit, and you hereby agree that where any actions or proceedings are initiated and taken in Singapore, you shall submit to the jurisdiction of the courts of Singapore in all matters connected with your obligations and liabilities under or arising out of these Conditions.
Any dispute relating in any way to your visit to the Website of PRIMUS LUXURY or to products or services sold or distributed by PRIMUS LUXURY shall be resolved as follows:
First Step, all parties shall make a best GOOD WILL effort to communicate and resolve any dispute via open, honest and frank communication, giving due consideration to the scope of the dispute. During disputes emotions run high, and thus all parties agree to keep emotions to a polite minimum, and to focus on the actual factual subject of the dispute. Each Party shall help the other by making reasonable suggestions of how the dispute can be fully resolved to everyone’s satisfaction.
Second Step, If the dispute cannot be resolved by efforts in Step ONE above, and/or is allowed to continue for more than 2 weeks, a mediation as offered by the Singapore Mediation Center SMC is a binding next step to all parties subject to the dispute.
Finally any remaining disputes not amicably resolved in good will per the above two steps will be presented to and handled by the Singapore Court System as described above under APPLICABLE LAW.
Once a dispute has been resolved all parties subject to the resolved dispute agree that said dispute will be deemed closed and all resolutions made are deemed final.
- SITE POLICIES, MODIFICATION, AND SEVERABILITY
The Website, as well as PRIUMUS LUXURY Products and Services are Suitable ONLY for Adults 18 Years of Age and over. If you are under the age of 18 you are obligated under the Conditions to discontinue use of the Website, Products and Services immediately.
Under the Conditions you are obligated to observe and follow all local laws governing the use of Products and Services offered by PRIMUS LUXURY
UNDER THE CONDITIONS YOU ARE REMINDED AND OBLIGATED TO SEEK AND FOLLOW THE HEALTH ADVICE OF YOUR PHYSICIAN AND OR HEALTH PRACTITIONER BEFORE ANY USE AND OR CONSUMPTION OF ANY PRODUCTS AND SERVICES SOLD, DISTRIBUTED, OR OFFERED BY PRIMUS LUXURY.
DO NOT DRINK AND DRIVE
- OUR CONTACT INFORMATION:
Primus Luxury Holdings™Contact Us
- SHIPPING AND RETURN POLICY
Primus Luxury Holdings™ gladly accepts orders for delivery within Singapore only. Shipping rates, fees and delivery times will vary depending on the delivery address for your placed order.
To determine your shipping rates simply visit the Website Store. All current and updated shipping rates will be openly displayed for your consideration on the Website Store. Also, shipping rates will be confirmed with you during the checkout process, and before payment is collected. You will have the chance to verify all information before submitting your payment.
All shipping rates are calculated based on weight, shipping dimensions, destination address, and delivery time frame selected by you.
Orders will be processed on the same or following business day, as long as the item is in stock. It will be shipped via the option you select on theWebsite. Our standard delivery option will be a 3 working day delivery option. More expedited delivery options are available and can be selected by you. We will always use a traceable shipping method and carrier to aid in tracking of your shipment. The shipments will be insured for the value of your purchase, to be able to recover funds in case of accidental damage or loss occurring during the shipping process, which we will help keep to a minimum by selecting quality shipping agents. Our current Fulfillment and Shipping is handled by “Fulfillment by Anchanto” Please refer to Anchanto’s shipping and return policy for more detailed information. http://www.anchanto.com/contact-us.html
Fulfillment by Anchanto will send you delivery notifications to your specified and preferred method of communication (eg Text message or Email or both). You can track your order via Fulfillment by Anchanto. Fulfillment by Anchanto will also be responsible for resolving any delivery challenges, including any redelivery attempts.
It is your full responsibility to provide a valid delivery address and to ensure that someone, age 18 or older, is available to receive and sign of the delivery.
By signing for the delivery you attest and confirm that the order has been received exactly as ordered by you in good and acceptable condition. It is your full responsibility to inspect the delivery items to ensure that you receive what you ordered from the Website.
PRIMUS LUXURY will not be held responsible under any circumstance for any claims relating to damages, or incomplete fulfillments after you or the person physically receiving the order have/has signed off the receipt notice upon delivery of your item/s.
We will provide a sincere effort and help in resolving any honest and valid claims, however we will do so only on a good will basis and without any responsibility whether express or implied, for claims after you signed off receiving the order. Again it is your full responsibility to inspect the order at the time of delivery.
22 (a) LIMITIATIONS
Transfer of Ownership occurs once the item you ordered is handed to the delivery agent assigned to deliver to the shipping address you specified in your order.
You attest under the law of Singapore that you are 18 years or older, and that the person receiving the shipment at the delivery address you specified in your order is also 18 years or older. Under no circumstance are you to specify, name or assign any person under the age of 18 years to receive the order, or for such person under the age of 18 be otherwise involved in handling any details associated with the order.
22 (b) RISK OF LOSS
All items purchased from Primus Luxury Holdings™ are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
22 (c) CUSTOMS, DUTIES AND TAXES
No shipments will be made to locations outside of Singapore. The Website Price is a NET price inclusive of all Customs, Duties, and Taxes for the Items purchased. No other fees are to be collected on top of the NET sales price, except for shipping fees as made available to you on the Website store.
22 (d) UNDELIVERABLE PACKAGES
Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, we issue a full refund minus shipping charges, after one redelivery attempt; additional charges may apply. We are unable to re-ship orders that are returned to us as undeliverable. If you would still like to purchase items that were undeliverable, you are welcome to place a new order on the Website. If you suspect your order cannot be delivered as addressed and you have not received confirmation of its return or refund after one week from the estimated delivery date, please contact us using the following link: (insert Contact us Link)and immediately contact Fulfillment by Anchanto at the phone number listed on your sales receipt.
Fulfillment by Anchanto is fully responsible to handle any delivery claims under their own Terms and Conditions which are separate and not related to the Conditions of PRIMUS LUXURY.
22 (e) Why Was Your Package Undeliverable?
Our carriers may deem a package undeliverable for one of the following reasons:
We do not deliver to any P.O. Box
If the address is incorrect or outdated, the package is typically returned to us by the carrier.
Carrier does Not deliver to the Address you specified
The delivery address was entered in a format our system does not recognize. Usually this will cause an entry error and you will be notified at the time you attempt to make the purchase. However if you enter a wrong address in a standard format, our system may not be unable to notice your entry error.
Other Address Problems:
If the order is being shipped to a restricted area, there may be delivery restrictions associated with the items shipped.
We only deliver to a valid residential or business address
We only deliver to publically accessible locations
22 (f) FAILED DELIVERY ATEMPTS
Our carrierwill make at least one attempt to deliver a package, and will always require a signature; otherwise, the package will be returned to us.
22 (g) REFUSED BY RECIPIENT
If a gift recipient is not expecting a gift, they may refuse the package if they believe it was sent to them in error. If you still want to send these items, you may want to let the recipient know that a surprise is on the way.
22 (h) DAMAGE DURING SHIPMENT
Please inspect your item immediately at the time of delivery for any signs of damage or loss. If any damage/loss (and/or incomplete delivery) is found please contact the fulfillment/shipping agent directly to begin a dispute regarding the issue. We warrant that the items you ordered left our facility in new and excellent condition.
22 (i) REFUND POLICY
If you experience any quality issues due to corking or manufacture’s defects, please contact us as soon as possible. For any Wine related quality issues the bottle in question must be at least 80% untouched. If your claim is placed with us more than 1 week after delivery you must prove that the wine/item was stored in a temperature controlled environment, as spoilage of wine, photographs, etc. can easily take place if the wine, or photograph, etc. is left in a hot room, or it is/was exposed to direct sunlight.
Our expert team will evaluate the condition and will work with you on resolving any issues.
Should your claim be valid, we will be happy to refund your purchase or issue an in store credit for the full purchase amount of the flawed item/s.
All returns and claims must be made in accordance with the Conditions and WARRANTY section as stated herein. Please also see our WARRANTY section.
We, at PRIMUS LUXURY, want to make sure that you are 100% Satisfied.