Shipping and Refund Policy
PRIMUS BLUE WINE DELIVERY OPTIONS
Primus Luxury Holdings™ offers free standard delivery for any purchase of 2 bottles or more; which is our minimum order quantity.
Standard delivery means that delivery will take place:
- on the 3rd business day following the date of order, for orders placed and confirmed before 12pm noon time.
- on the 4th business day following the date of order, for orders placed and confirmed after 12pm noon time.
Express delivery is available at a cost of SGD S$25.00
Express delivery means that delivery will take place:
- on the next business day following the date of order, for orders placed and confirmed before 12pm noon time.
- on the 2nd business day following the date of order, for orders placed and confirmed after 12pm noon time.
We offer delivery in Singapore, on weekdays only.
Delivery will be made to the address specified during the registration process on our website. It is your responsibility to make sure that your personal details are complete and correct. Please also provide your mobile phone number so that our delivery subcontractor can contact you.
Our delivery subcontractor Anchanto Pte. Ltd. will contact you via SMS to confirm your delivery day and time and a tracking number.
Please contact Anchanto Pte. Ltd. via their customer support number +65 6274 2534 between 9am and 5pm to change the delivery details. Please reference your tracking number.
Anchanto will attempt to re-deliver free of charge a second time in case of a no show. However, an additional SGD S$35.00 will apply for re-delivery after a second failed attempt.
For any questions, please do not hesitate to contact us.
PRIMUS BLUE ART DELIVERY OPTIONS
Primus Luxury Holdings™ offers free delivery for all Art pieces purchased in our store.
The Print Art delivery fulfillment is handled directly by our printing source AVS Printing Pte. Ltd and it will take a minimum of 5 to 7 business days to deliver a basic print/framing request. For more elaborate requests your delivery times may take longer.
As Art fulfillment is very specific and as it varies with the type of Art purchased please always refer to the "Delivery Terms" tab listed along side each Art object for sale in the product description.
If in doubt, please contact us for clarification. We wish to make this a great experience for you and as such communication is key.
SHIPPING AND RETURN POLICY
Primus Luxury Holdings™ gladly accepts orders for delivery within Singapore only. Shipping rates, fees and delivery times will vary depending on the delivery address for your placed order.
To determine your shipping rates simply visit the Website Store. All current and updated shipping rates will be openly displayed for your consideration on the Website Store. Also, shipping rates will be confirmed with you during the checkout process, and before payment is collected. You will have the chance to verify all information before submitting your payment.
All shipping rates are calculated based on weight, shipping dimensions, destination address, and delivery time frame selected by you.
Orders will be processed on the same or following business day, as long as the item is in stock. It will be shipped via the option you select on the Website. We will always use a traceable shipping method and carrier to aid in tracking of your shipment. The shipments will be insured for the value of your purchase, to be able to recover funds in case of accidental damage or loss occurring during the shipping process, which we will help keep to a minimum by selecting quality shipping agents. Our current Fulfillment and Shipping is handled by “Fulfillment by Anchanto” Please refer to Anchanto’s shipping and return policy for more detailed information. http://www.anchanto.com/contact-us.html
Fulfillment by Anchanto will send you delivery notifications to your specified and preferred method of communication (eg Text message or Email or both). You can track your order via Fulfillment by Anchanto. Fulfillment by Anchanto will also be responsible for resolving any delivery challenges, including any redelivery attempts.
It is your full responsibility to provide a valid delivery address and to ensure that someone, age 18 or older, is available to receive and sign of the delivery.
By signing for the delivery you attest and confirm that the order has been received exactly as ordered by you in good and acceptable condition. It is your full responsibility to inspect the delivery items to ensure that you receive what you ordered from the Website.
PRIMUS LUXURY will not be held responsible under any circumstance for any claims relating to damages, or incomplete fulfillments after you or the person physically receiving the order have/has signed off the receipt notice upon delivery of your item/s.
We will provide a sincere effort and help in resolving any honest and valid claims, however we will do so only on a good will basis and without any responsibility whether express or implied, for claims after you signed off receiving the order. Again it is your full responsibility to inspect the order at the time of delivery.
Transfer of Ownership occurs once the item you ordered is handed to the delivery agent assigned to deliver to the shipping address you specified in your order.
You attest under the law of Singapore that you are 18 years or older, and that the person receiving the shipment at the delivery address you specified in your order is also 18 years or older. Under no circumstance are you to specify, name or assign any person under the age of 18 years to receive the order, or for such person under the age of 18 be otherwise involved in handling any details associated with the order.
(b) RISK OF LOSS
All items purchased from Primus Luxury Holdings™ are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
(c) CUSTOMS, DUTIES AND TAXES
No shipments will be made to locations outside of Singapore. The Website Price is a NET price inclusive of all Customs, Duties, and Taxes for the Items purchased. No other fees are to be collected on top of the NET sales price, except for shipping fees as made available to you on the Website store.
(d) UNDELIVERABLE PACKAGES
Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, we issue a full refund minus shipping charges, after one redelivery attempt; additional charges may apply. We are unable to re-ship orders that are returned to us as undeliverable. If you would still like to purchase items that were undeliverable, you are welcome to place a new order on the Website. If you suspect your order cannot be delivered as addressed and you have not received confirmation of its return or refund after one week from the estimated delivery date, please contact us using the following link: (insert Contact us Link)and immediately contact Fulfillment by Anchanto at the phone number listed on your sales receipt.
Fulfillment by Anchanto is fully responsible to handle any delivery claims under their own Terms and Conditions which are separate and not related to the Conditions of PRIMUS LUXURY.
(e) Why Was Your Package Undeliverable?
Our carriers may deem a package undeliverable for one of the following reasons:
We do not deliver to any P.O. Box
If the address is incorrect or outdated, the package is typically returned to us by the carrier.
Carrier does Not deliver to the Address you specified
The delivery address was entered in a format our system does not recognize. Usually this will cause an entry error and you will be notified at the time you attempt to make the purchase. However if you enter a wrong address in a standard format, our system may not be unable to notice your entry error.
Other Address Problems:
If the order is being shipped to a restricted area, there may be delivery restrictions associated with the items shipped.
We only deliver to a valid residential or business address
We only deliver to publically accessible locations
(f) FAILED DELIVERY ATEMPTS
Our carrierwill make at least one attempt to deliver a package, and will always require a signature; otherwise, the package will be returned to us.
(g) REFUSED BY RECIPIENT
If a gift recipient is not expecting a gift, they may refuse the package if they believe it was sent to them in error. If you still want to send these items, you may want to let the recipient know that a surprise is on the way.
(h) DAMAGE DURING SHIPMENT
Please inspect your item immediately at the time of delivery for any signs of damage or loss. If any damage/loss (and/or incomplete delivery) is found please contact the fulfillment/shipping agent directly to begin a dispute regarding the issue. We warrant that the items you ordered left our facility in new and excellent condition.
(i) REFUND POLICY
If you experience any quality issues due to corking or manufacture’s defects, please contact us as soon as possible. For any Wine related quality issues the bottle in question must be at least 80% untouched. If your claim is placed with us more than 1 week after delivery you must prove that the wine/item was stored in a temperature controlled environment, as spoilage of wine, photographs, etc. can easily take place if the wine, or photograph, etc. is left in a hot room, or it is/was exposed to direct sunlight.
Our expert team will evaluate the condition and will work with you on resolving any issues.
Should your claim be valid, we will be happy to refund your purchase or issue an in store credit for the full purchase amount of the flawed item/s.
All returns and claims must be made in accordance with the Conditions and WARRANTY section as stated herein. Please also see our WARRANTY section.
We, at PRIMUS LUXURY, want to make sure that you are 100% Satisfied.